More and more companies today decide to contract out some of the sectors of their enterprise to the outside company in order to increase its competitiveness in the market. Outsourcing is very often a strategic decision for a company. If outsourcing is carried out properly it can considerably contribute to improvement of the operational effectiveness of the company, as it enables it to focus on the core competencies. Cooperation with such third-parties is said to give an opportunity to use unique know-how, technology and competencies. The aim of this article is to determine the notion of outsourcing and its advantages and disadvantages in applying analysis in the BPO/SSC sector in the Lubelskie Voivodeship. This article presents selected companies from the BPO/SSC sector in Lublin. The said city has an opportunity to attract foreign investments from the BPO/SCC sector owing to the cost competitiveness and relatively high quality of human resources. The city of Lublin should, in an appropriate way, create a portfolio of the investments realized in the sector of BPO/SCC that will attract investors in the said sector.